They Tested Regain for Couples Therapy. Here’s What Surprised Them Most

Couples therapy can be intimidating, especially when done in person. But when one couple tried Regain, an online therapy platform for couples, they found themselves surprised by how different the experience was both in what it offered and in how it made them feel. This post walks you through what Regain is, how it works, and what this couple learned from their experience, including the benefits, unexpected results, and whether it is worth trying.

If you’re considering therapy options for your relationship or simply curious about how online therapy compares to traditional in-office visits, this post breaks it all down in simple terms.

What Is Regain and How Does It Work for Couples?

Regain is an online therapy platform focused on helping couples improve communication, resolve conflicts, and rebuild emotional connection through licensed mental health professionals. It is part of the BetterHelp network, one of the largest and most reputable online counseling providers globally.

To begin using Regain, each partner fills out a short questionnaire about themselves and their relationship. Based on this, the platform matches them with a licensed therapist who specializes in relationship counseling. Sessions can take place through live video calls, phone calls, or secure private messaging, depending on the couple’s preference.

What makes Regain stand out is the flexibility. Couples do not need to be in the same location during sessions. They can log in from different devices, whether on a computer, tablet, or mobile phone, and still attend the same virtual session together.

The communication between clients and therapists is hosted on a secure platform, and all messages are encrypted to maintain privacy and confidentiality. This makes the platform both accessible and discreet.

READ: Not All Couples Therapy Is Equal: What We Learned Searching Locally

The Sign-Up Experience: Fast, Easy, and Private

Getting started with Regain is straightforward. It begins with both partners answering simple questions about the nature of their relationship, any ongoing challenges, and what they are hoping to achieve through therapy.

Once completed, Regain matches the couple with a therapist within 24 to 48 hours. The couple in this review shared that the process was much quicker than they expected, especially compared to booking a traditional in-office therapist, which can sometimes take weeks.

They were also surprised by how easy it was to manage sessions on the go. Whether they were at home or traveling, all they needed was an internet connection and a quiet space.

Privacy is another strong point. Both partners have access to a shared chat room where they can message their therapist, together or separately. The chat is secure, and messages are only accessible to the therapist and the couple.

This private, always-available space turned out to be a powerful tool for checking in, clarifying feelings, or even continuing discussions that started during live sessions.

What Surprised Them Most: Real Outcomes from Real Use

After several weeks of using Regain, the couple shared four major things they did not expect but found valuable. These outcomes might surprise you too.

Easier to Open Up Online

At first, the couple worried that talking through a screen might feel awkward or distant. But surprisingly, they found it easier to express their emotions during video and chat sessions than in person.

Being in a familiar environment helped lower their anxiety. One partner mentioned that sitting on the couch at home while talking felt more natural than being in a sterile office setting. This relaxed atmosphere made it easier for both of them to be honest and vulnerable, which helped their therapy progress faster.

Therapist Guidance Was More Actionable Than Expected

They also assumed the sessions would be mostly talking and listening. Instead, the therapist actively guided conversations, suggested communication exercises, and helped them set clear goals.

The therapist introduced practical tools such as structured communication techniques, emotional check-ins, and conflict de-escalation methods that they could practice outside of therapy hours.

It was more than just a safe space, it was a space for real progress.

Reduced Arguments Between Sessions

One of the unexpected results was how quickly their daily arguments decreased. Not because they never disagreed anymore, but because they learned how to communicate without letting small things spiral out of control.

The therapist helped them understand patterns in their disagreements and provided short techniques they could use to cool off before things got worse.

The couple felt more in control of their emotions and more connected even during stressful conversations.

Chat Support Was a Game-Changer

In addition to scheduled sessions, Regain allows for ongoing communication through its chat feature. The couple could send updates or concerns to their therapist throughout the week, and the therapist would respond as needed.

This ongoing connection gave them peace of mind, especially during rough patches between live sessions. It was like having emotional support always nearby.

They didn’t expect to get this much access and support from an online service.

READ: Science Says Hypnotherapy Works But Only If You Ask This First

How Much Does Regain Cost and Is It Worth It?

Regain’s cost typically ranges from $60 to $90 per week, depending on the location, therapist availability, and any promotions at the time of sign-up. This fee includes:

• Weekly live sessions (video, phone, or chat)
• Unlimited messaging with your therapist
• Access for both partners to join sessions
• Private, secure chat room with 24/7 availability

There are no long-term contracts, and users can cancel at any time. Billing is done monthly and automatically, but it’s easy to pause or stop the service.

Compared to traditional couples therapy, which can cost between $150 and $250 per session and may require both partners to commute, Regain is far more cost-effective and accessible.

For this couple, the convenience and value made the price well worth it, especially given how quickly they saw progress.

READ: They Thought They Needed a Sex Therapist for Intimacy, What They Got Was Something Deeper

Who Regain Is Best For

Regain works best for couples who:

• Want flexible scheduling and do not always have time to meet in person
• Live in different cities or have busy, conflicting routines
• Feel uncomfortable with traditional therapy environments
• Prefer communicating via phone or video
• Want access to ongoing support between sessions

However, Regain may not be suitable for couples dealing with severe mental health issues or abuse. In those situations, it is important to seek in-person support and emergency resources.

Trying something new can feel risky, especially when it comes to your relationship. But the couple who tested Regain found that it offered more than they expected more connection, more progress, and more support.

Regain is not just a replacement for traditional therapy. It is a modern, effective alternative that helps couples reconnect on their own terms. If you and your partner are ready to explore healthier communication, more trust, and better understanding, Regain might be a strong step forward.